Healthcare & Health Plans
Delivery platforms built for HIPAA, CMS, and the pace of care
Health plans, health systems, and state Medicaid programs run on tight compliance and tighter budgets. We bring Atlassian, Microsoft, agile, and data experience from Optum, Wellmark, Sentara, and state agencies.
What healthcare clients engage us for
Jira Service Management for IT and clinical operations
ITIL-aligned service desks and enterprise service management, especially for HR, credentialing, and facilities.
Agile delivery and training at scale
Standardized Jira and Confluence with role-based training; 85% enterprise adoption and 4.7 out of 5 training satisfaction at Optum.
Data governance and Medicaid analytics
Member, provider, and claims data governance, CMS reporting, and Power BI enablement.
Microsoft 365 and Copilot in HIPAA environments
Purview labels, oversharing remediation, and Copilot readiness, including PHI protections.
AI governance
Clinical and administrative AI use mapped to NIST AI RMF, HIPAA, and organizational policy.
Compliance by design
Built for HIPAA, CMS, and the audits that follow
Health plans, providers, and state agencies need delivery platforms that protect PHI while producing compliance evidence as a by-product of everyday work.
HIPAA Privacy and Security Rules
Role-based access, audit logging, and minimum-necessary sharing for PHI across Jira, Confluence, and Microsoft 365.
CMS certification for Medicaid systems
Deliverables, reviews, and evidence aligned to CMS certification artifacts from the first sprint rather than reconstructed at the end.
42 CFR Part 2 records
Sensitivity labels and access rules in Microsoft Purview, especially for substance use disorder records that require stricter handling.
Copilot with PHI
Oversharing remediation and sensitivity labels before Microsoft 365 Copilot is switched on, so it only surfaces what each user should see.
Clinical and administrative AI
An AI use inventory, including owners, approvals, and monitoring, mapped to the NIST AI RMF, HIPAA, and your organizational policies.
Service management for care operations
Jira Service Management for IT, HR, credentialing, and facilities, including service levels and audit trails.
How we work
How a healthcare engagement runs
The same five stages on every engagement, planned around your certification milestones, open enrollment, and change freezes, so delivery work stays clear of your busiest periods.
01
Assess
First, we map the systems that handle PHI, your compliance obligations, and upcoming certification or audit milestones.
02
Design
Workflows, access model, and data governance roles, designed with your privacy and compliance officers.
03
Build and migrate
Configuration, integrations, and data migration in planned waves, while PHI stays under your data handling rules.
04
Adopt
Role-based training at scale. At Optum, 500 participants rated our training 4.7 out of 5.
05
Sustain
Managed support from VTPMO, or a documented handover so your team owns the platform.
Questions
Healthcare questions
Yes. We have supported Medicaid modernization with Optum and the State of Indiana Family and Social Services Administration, the State of Illinois, and the State of Arkansas, including agile transformation, Release Train Engineer services, and CMS certification work.
Many organizations can, once the groundwork is done. Copilot works within existing permissions, so the first step is fixing oversharing and applying Purview sensitivity labels to PHI. Specifically, our Copilot Readiness Sprint covers that work in three weeks.
Yes. We set up governance operating models, business glossaries, master data, and data quality workflows, then enable Power BI and Fabric reporting on certified data.
Healthcare outcomes
Optum
55%
reduction in setup time for new teams after Jira and Confluence standardization.
Jira · Confluence · Training
Indiana FSSA
100%
CMS compliance on the first attempt for a state Medicaid modernization program.
Agile PMO · Data Solutions
Wellmark Blue Cross Blue Shield
60%+
NPS improvement on an enterprise data solution.
Data Governance · Analytics
Ready to talk?
Book a 30-minute discovery call. No sales deck. We start with your situation and tell you plainly whether we can help.