Enterprise data solution case study · Healthcare
Enterprise data solution with a measurable member experience lift
Wellmark Blue Cross and Blue Shield
Engagement at a glance
| Client | Wellmark Blue Cross and Blue Shield |
| Industry | Healthcare |
| Engagement period | 2006 to 2007 |
| VTPMO role | Technical agile program manager |
| Platforms and methods | Data governance, analytics, agile program management |
Challenge, approach, and results
Challenge
A health plan needed an enterprise data solution with governed definitions and reliable reporting for member and provider operations.
Approach
VTPMO led the technical agile program, delivering the data solution with governance, quality workflow, and reporting enablement.
Results
- More than 60% NPS improvement on the new data platform
Tools: Data governance, analytics, agile program management
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