Case study · Financial Services
SAFe transformation and Jira Align across 10 portfolios and 125 Agile Release Trains
Visa
Engagement at a glance
| Client | Visa |
| Industry | Financial Services |
| Engagement period | 2022 to 2023 |
| VTPMO role | Enterprise transformation lead; SAFe and Jira Align |
| Platforms and methods | Jira Align, Jira, ServiceNow, Azure DevOps, Clarity integrations |
Challenge, approach, and results
Challenge
Visa’s Transformation Office needed to scale SAFe across 10 portfolios, 63 product groups, 9 shared services, and 125 ARTs while giving executives a single view of strategy, OKRs, and delivery.
Approach
Working with the Transformation Office and agile coaches, VTPMO migrated 8,000 users onto a unified Jira Align and Jira ecosystem integrated with ServiceNow, Azure DevOps, and Clarity, configured Lean Portfolio Management, delivered 95 role-based training sessions, and coached executives on value stream mapping and OKRs.
Results
- 60% increase in productivity
- 50% improvement in value delivery
- 65% improvement in strategic alignment through OKRs and value stream mapping
Tools: Jira Align, Jira, Lean Portfolio Management, OKRs
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