Case study · Healthcare and Government
Agile transformation, Release Train Engineer services, and an Agile-DevOps-APMO delivery portal
Optum and the State of Indiana FSSA
Engagement at a glance
| Client | Optum and the State of Indiana FSSA |
| Industry | Healthcare and Government |
| Engagement period | 2015 to 2020 |
| VTPMO role | Enterprise transformation lead and Release Train Engineer services |
| Platforms and methods | Jira, Confluence, SAFe, Jira Align |
Challenge, approach, and results
Challenge
A state Medicaid modernization program delivered by Optum needed a shared delivery model across value streams, standardized tooling, and training that would stick across hundreds of participants.
Approach
VTPMO provided enterprise transformation leadership and RTE services, then built the Agile-DevOps-APMO Delivery Portal, standardized Jira and Confluence, integrated 20 agile classes into the State’s learning system, and facilitated 15 PI planning and system demo events.
Results
- 85% of the enterprise adopted the delivery portal
- 55% reduction in setup time for new teams
- Training effectiveness rated 4.7 out of 5 by 500 participants
- 25% increase in agility maturity scores; 40% improvement in agile practices
- 100% successful completion and certification for the enterprise data warehouse under CMS checklists
Tools: Jira, Confluence, SAFe, Jira Align, training
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